Wellness consults are such an important part of the process. When someone trusts us with something as important as their health, it's our responsibility to ensure we are there to answer questions, help then use the oils they just invested in and show them how to use their new wholesale account.
HOW TO DO A WELLNESS CONSULT
(Download from the link or order in your back office)
“The nurturing really comes AFTER the sale.”
Once someone has trusted us with using natural solutions for their health, this is where it is our responsibility really start to nurture and help them learn about essential oils. There is only so much someone can learn and retain from a 1 hour class, so it is our job to help them on an individual basis and really sit down with them and understand their needs and built a stronger relationship.
These consults are for listening. Not talking. Help them discover and tell you.
Schedule your wellness consults with them the night they sign up for sometime in the next 2 weeks. Preferably, I like to do it after 1 week in the US because they will have their oils. If you live out of the country and it takes longer to get their oils, schedule these right away even without oils so you can get them excited and give them the tools they need when they do get there.
WHAT TO DISCUSS
SO, What do you discuss in a Wellness Consult?
Have them take out their new oils and go over each one
Review the Live Guide and have them fill out their health goals on the wellness consult sheet. Have them tell you about their top health challenges.
Ask questions like:
“What are you most excited to try?”
“How are the oils going to help you achieve your health goals?”
(Let them tell you! We buy emotionally, and justify logically)
Help them discover solutions for their health concerns. This is a great time to pull out a reference book or show them how to download the Modern Essential App for their phone. We want to empower people to know how to look up their own health concerns and be empowered at home.
Show them how to login to their back office.
Introduce them to the Loyalty Rewards Program. Although this was already discussed in the class, many people could feel overwhelmed with so much information. So again show them great examples of how they can start to reduce synthetics in the home and earn product free and how to login to their new wholesale account. .
Show them how to look up and see promotions for the month
Identify if they are a User, Sharer or Builder (More info below.)
Invite them to yours (or uplines) online groups to get further support
Invite them to any continuing ed classes
Schedule a time to check back in with them“Would it be ok…….”
LOYALTY REWARDS PROGRAM (LRP)
The LRP program is the pipeline to grow your business and also a way to help people be empowered in their own home to start making over their lives with natural solutions.
Watch this video below to helping get people on LRP.
USER, SHARER or BUILDER?
It’s important that we help people identify after they’ve signed up where they fit into our organizations. This makes it so we can place them where they will get the best support and not assume anything. (Never assume!) So we ask them if they see themselves being a user, sharer or builder. See a sample script below:
“Just so I know the best department to put you in to get the most support with the oils I like to go over the three kinds of people I love working with to see which area suits you best.
The first kind of people I work with is people that I work with that just want to improve their personal health, by using essential oils and the smartest way for you to do that is by ordering through the Loyalty Rewards Program.
The second are people who start using the oils and have amazing experience like helping with head tension or seasonal discomfort and they can’t help but share their experience with others! When you start sharing your experience and other people try oils you are able to get yours for free, which is a great perk.
Lastly are people who really want to supplement or replace their income by becoming an educator, educating other people about essential oils or integrating essential oils into their practice or existing business. I specialize in helping people do this too.
Which do you see yourself falling into?”
User: Help them get on LRP
Sharer: Set a time right then to host their first class that you will teach and share how they can earn their oils for free.
Builder: Schedule another time to sit down and discuss with them the business. Add them to our Facebook business group. Get them started on the 6 week Empower Program. It is SO important to keep the excitement and momentum going!
Now that you know if they are a user, sharer or builder, now it’s time to place them before their 14 day window to move them is up. (See why it’s so important to do these wellness consults in the first 2 weeks?